Our Policies

TERMS AND CONDITIONS

This Supply and Payment Terms and Conditions, in conjunction with any credit application, if applicable, and accepted price quote, sets forth the entire understanding between the parties with respect to the subject matter hereof and supersedes any prior agreement or understanding between the parties, whether written or oral. An order is only deemed to have legal effect if acknowledged in writing by Tex Visions LLC (hereinafter “TV”) management. Any agreements or changes to orders between customers and TV employees are only effective when acknowledged in writing by TV management..

Pricing

All prices are quoted net and do not including any state or federal tax. The quoted prices are subject to supply of all necessary customer designs which must be graphically processed in compliance with any instructions provided by TV. The current hourly rate shall be charged for any requested amendments or necessary graphical processing. TV reserves the right to amend prices should there be an increase in material or wage costs, between order and delivery. If the price increase is more than 5% of the total original price, the customer has the right to rescind the contract within 14 days of receipt of notice of the price increase.

Customer's Obligations

If a specific delivery date has been agreed upon, the customer must ensure that TV receives in sufficient time, any designs and computer files required for processing the order. In supplying printed data, the customer warrants that there is no infringement of copyrights, trademark rights or other protected property rights of third parties. In the event customer has infringed upon a third parties’ copyright, trademark or other protected property rights, customer agrees to indemnify and hold harmless TV from any and all claims arising out of their infringement. All drawings, drafts, provisional templates, films, computer files or other design material prepared by TV for the processing of the order shall remain the property of TV and may only be passed on to third parties on approval from TV. Materials relating to the order will be kept for 2 years in the form of films and/or drawings. Subsequent orders will be subject to a charge of the then current hourly rates to reactivate these designs.

Customers Designs, Deviations, Excess or Short Supply

technical limitations of textile printing and from differing colors on different types of background materials. Such deviations do not constitute grounds for canceling an order, refusing delivery, or refusing to make payment. This also applies to deviations between pre production samples and series production which are unavoidable. Customer further agrees to accept any customary excess or short supply by up to 10% in respect to items made to order. The customers account will be adjusted accordingly at the point of shipping. If an exact quantity is required, there will be a price premium applied to the order. All digitally printed orders will receive exact quantities. Deviations in width and length by +/- 7% are unavoidable as a result of technical production procedures and do not constitute grounds for canceling an order, refusing delivery, or refusing to make payment.

Shipment / Supply

Products that qualify for the free standard shipping promo will receive free ground shipping to the contiguous United States (excludes AK, HI, and PR). Shipping discount will apply at checkout.

All of our pricing is charged in U.S. dollars. Customs, duties, and fees are the responsibility of the customer and are not included. We will not be liable for clearance delays.

The supply periods quoted and prescribed are non-binding, unless TV has given an express written guarantee that the delivery period will be observed. The quoted supply date usually refers to the date of shipment from TV or manufacturing facility. If the supply date is exceeded, the customer agrees to an extension period of 30 days for completion and subsequent performance of the contract and cannot rescind the contract or cancel the order, or seek damages until the extension period has passed. The scope of such damages is set in paragraph 9. All goods are shipped at the expense and risk of the customer. All transportation and packaging costs will be paid by the customer. TV shall not be liable if there are any delays in production or supply or if such production or supply becomes impossible for reasons outside TV’s control, such as customer’s failure to timely supply necessary materials or drawings. TV reserves the right to make partial deliveries, and invoice for the items actually delivered. We reserve the right to adjust shipping methods based on production volume to meet your delivery date without refunding production or shipping charges. 

Supply of Flagpoles and Large Pictures

When supplying flagpoles, TV accepts no responsibility for the necessary technical requirements being met or for associated hardware. Customer is responsible to erect flagpoles, and have the supplies and knowledge to do the same. Large fabric pictures are subject to varying weather influences, especially when positioned outside. Fabrication and erection technology have a decisive influence on proper and safe use of the product. Consultation of a project manager with knowledge of local conditions is always recommended. TV’s product warranty is limited to resistance to tearing, light fastness and washability under laboratory conditions. For product surfaces less than 25 square meters, the customer should request TV’s production and erection recommendations before placing an order. For product surfaces in excess of 25 square meters, the customer must always arrange for planning work to be done prior to placing an order. TV will not be liable for any failure of the customer to consider specific application conditions and/or improper erection/use.

Warranty

Any complaints must be submitted in writing within 8 days of receipt of the goods. No warranty, express or implied, shall apply if the customer fails to observe the supplied instructions for care and erection, or if customer has processed the goods or taken them into operation. The warranty does not cover usual wear and tear. Upon timely notification of a legitimate complaint, TV reserves the right to either remedy the defect or supply a replacement within 14 days of receipt of the returned goods. In such case, TV will pay the necessary shipping costs. If subsequent replacement proves unsuccessful, the customer only reserves the right to reduce the purchase price or rescind the contract. Warranty claims must be submitted in writing to TV within 6 months from receipt of goods.

Reservation of Ownership

All goods supplied to customer remain the property of TV and TV shall have a lien on said goods until all outstanding invoices have been paid in full. The customer is permitted to re-sell the conditional goods, provided their financial condition has not changed and notice is given to TV. Customer hereby assigns to TV any and all rights associated with the re-sale of the conditional goods. In the event of re-sale and assignment, customer agrees to fully cooperate with TV and provide all necessary information and documentation requested by TV.

Liability

In the event of a breach of contract, TV’s liability is limited to foreseeable losses up to the amount of the purchase price payable. TV cannot be held liable for damages caused by acts beyond its control, including, without limitations, improper handling, installation, extremes in weather conditions, vandalism, accidents, or Acts of God.

Customer Information

Customer agrees to the recording and processing personal or corporate data in a database, to be used only by TV. All data collected and stored will not be shared with third parties without written consent from the customer, or court order.

Credit Accounts

TV will extend credit to approved customers who complete the credit application set forth below. By completing a credit application, customer is requesting that TV sell goods on account.

Payment / Service Charges

If Credit Account was approved and if not otherwise agreed customer agrees to pay for all goods purchased within 30 days after product completion. Customer agrees to pay a service charge on any balance not paid within 30 days of product completion. The service charge shall be 12% per month on all outstanding accounts. For goods paid within 8 days from the invoice date (for compliance of this time limit, TV must have payment received within 8 days), a discount of 2% shall be granted unless otherwise agreed. The deduction of discounts shall not be permitted if invoices previously sent to the customer are outstanding and their due date for payment has been exceeded. Setting off amounts against counterclaims shall not be permitted unless the counterclaim is indisputable and determined in a legally effective manner.

Default

In the event customer is in default under these terms and conditions, and TV takes legal action to collect on the account, customer shall be liable for TV’s reasonable attorney’s fees, court costs, service fees, and bond or lien costs, if any.

Partnerships / Sole Proprietors

In the event customer is not a corporation, but rather a partnership or sole proprietor, the principal owners thereof shall act as guarantors or sureties on the account, and shall remain personally and individually liable for any indebtedness incurred.

Applicable Law and Venue

Any disputes arising out of this document or the business relationship established between the parties, shall be governed by the laws of the Commonwealth of Pennsylvania, and venue will lie in the Court of Common Pleas of Cumberland County Pennsylvania.

TERMS OF USE

The use of this site constitutes your agreement to be bound by our privacy policy as well as the following terms of use. Please do not use this site if you do not agree to these terms.

Copyright

The text and design of the website of Tex Visions is protected by copyright law as far as its form and content are concerned. Apart from the downloads offered, which may only be used in their original versions, the use of the texts and images is prohibited as a rule and shall only be possible with the express written consent of Tex Visions.

Unlawful Use

Any unlawful or unauthorized use of any portion of this site may be a criminal offense and result in a claim for damages. Use of this site as well as any dispute occurring from the use of this site is subject to U.S. law.

Accuracy of Information

Tex Visions strives to provide accurate information on our site. We do not guarantee that this information will be accurate, timely, or complete. The information on this site is subject to change without notice and may have inaccuracies or typographical errors. To the fullest extent permitted by law we accept no liability for these inaccuracies or errors.

Disclaimer

We are not liable for your use of any information found on this site. It is up to the user of our site to make sure that the information meets their project needs.

Trademarks

Tex Visions recognizes and acknowledges all trademarks found on this site that are not licensed to Tex Visions.

Third Party Links

Tex Visions does not assume any liability for the content of external links. The content of pages to which such links exist lies only in the area responsibility of their operators.

PRIVACY POLICY

Tex Visions is committed to protecting the privacy of our customers. By using this site, you consent the following privacy policy:

What information do we collect?

Tex Visions collects personal information when you create an account on our site, register for an account, place an order, or sign up to receive our email newsletter. We may collect information such as your name, email address, mailing address, phone number, credit card information, or other personal information. If any of your information appears incorrect, please contact customer service to correct it.

Non-personal information is also collected to regarding your interaction with our website. This information can include your IP address, duration of visit, amount of visits, pages viewed, and conversion rate. You may request access to this information or have us delete it at any time by sending a formal written letter to the mailing address below.

How do we use your information?

The information collected by Tex Visions is used in a number of different ways, for anything from processing your order in a timely manner to improving our customer service. We also use your information to communicate order updates via email. You may also receive occasional email newsletters regarding product promotions or announcements. Non-personal information may also be used to analyze website interaction so that we can improve your site experience.

Do we share your information with third parties?

We do not sell your information to third parties. However, we may share your information with third parties to perform services on our behalf. These services may include processing your credit card, shipping your order, and communicating to you via email. We will also comply with any court order or legal audit if they require your information.

Third party vendors like Google may show Tex Visions' ads on different websites and they rely on cookies to generate these ads based on your past interactions with our website. If you wish to opt out of Google's use of cookies, you may visit this page: Google advertising opt-out

How do we protect your information?

Tex Visions does not sell or trade  personal information. Any information collected will be stored in a database used and accessed only by Tex Visions. Our site uses industry-standard encryption technology to protect your sensitive personal information.

What happens if our policy changes?

We strive to keep our privacy policy up-to-date, but please understand that sometimes we may use customer data in a way that is not outlined in our privacy policy. If our practices change, we will only use data from the time the policy changed and moving forward.

Can I opt-out?

If you do not wish to provide us with your personal information, you may do so. However, that may prevent you from ordering online. If you do not wish to receive order status updates, you can update your notification preferences in your online account. To opt-out of our email newsletters, simply click the unsubscribe button at the bottom of the email.

Do we use cookies?

Yes. Cookies are small files sent to your computer’s hard drive by a website. They allow the site to recognize your browser and remember certain information for a more convenient, personalized experience the next time you visit. We use them to save your preferences and maintain shopping cart information. Most web browsers have the ability to either warn you each time a cookie is sent to your computer or to decline cookies altogether if desired. Please note that some of our interactive site features may not function properly if you turn off cookies. If you have any questions or comments concerning this privacy policy, contact us.

How to contact us

If you have any questions regarding our privacy policy, or if you wish to update your personal information, please contact us via one of the forms below.

By mail:
Tex Visions
10 Pine Hill Drive
Carlisle, PA 17013

By phone: (877) 503-5247

By email: shop@texvisions.com

AUTHORIZED SOURCES OF GENUINE TEX VISIONS PRODUCTS

Authorized and genuine Tex Visions products are available only on this website or through authorized dealers.

Sometimes our products are also sold on other third-party web sites, such as eBay.com and Amazon.com, or other independently-owned web sites. However, many of these online sellers are not authorized to sell our products and the products are often not legitimate or safe, especially those sold on independent websites that are not authorized dealers.

We cannot guarantee the authenticity of products sold by unauthorized sellers that may be selling counterfeit and unsafe products.

Thus, when purchasing our products online, customers should pay careful attention to where the products are being shipped from and who it is being sold by. While we are not able to identify all persons and companies that are not authorized by us, the following companies are recent examples of companies that are not authorized to sell genuine Tex Visions products:

• www.schsez.com
• www.tneonhill.com

BEWARE OF COUNTERFEIT PRODUCTS

As a leading producer of creative and innovative products such as banner stands, flags, banners, fence wraps, tents, signs, backdrops and advertising umbrellas, our products are often counterfeited, sold at dramatically reduced prices and often of poor and, in some cases, unsafe quality.

We have a legal team dedicated to identifying counterfeit products and pursuing legal action against unauthorized sellers. If you would like to support our efforts and report a suspected counterfeit product, please contact us at 717-249-3273 or shop@texvisions.com.

CALIFORNIA PROPOSITION 65

WARNING: Cancer and Reproductive Harm - www.p65warnings.ca.gov

California passed Proposition 65, the Safe Drinking Water and Toxic Enforcement act of 1986, to help address their growing concern over exposure to toxic chemicals. Today this law requires businesses to provide warnings to California consumers about exposures to chemicals that can cause cancer, birth defects, or reproductive harm. There are over 850 chemicals registered under Proposition 65 and they are updated yearly; you can find the list here: www.p65warnings.ca.gov.

We are unable to test all of our numerous products for the 850+ chemicals, so we have resolved to provide warnings on any of our products that we cannot rule out exposure to one of the many chemicals listed. A Proposition 65 warning does not mean that any of our products will cause any harm or are in violation of any product-safety standard or requirements. The warnings are there to allow Californians to make an informed decision about their exposure to chemicals.

Tex Visions is one of the leading manufacturers of high-quality products that we offer to customers worldwide. Proposition 65 is a “right to know” law, and we strive to provide the knowledge and tools that our customers need to comply with all applicable laws, including Proposition 65.

Others print with ink, we print with passion.

Most common chemicals found in the following materials:

• Aluminum - Lead, which is known to the State of California to cause Cancer.
• Steel - Nickel Compounds, which is known to the State of California to cause Cancer.
• Wood - Titanium Dioxide, which is known to the State of California to cause Cancer.
• Fiberglass – Glass Wool Fibers, which is known to the State of California to cause Cancer.
• Plastic - Formaldehyde, which is known to the State of California to cause Cancer.
• HDP (High Density Polyethylene) - Carbon Black, which is known to the State of California to cause Cancer.

For additional information about Proposition 65, visit: https://oehha.ca.gov/proposition-65.